Refund & Cancellation Policy

All GuildHall bookings (game sessions, board game passes, and room and table rentals) are covered by one simple policy:

Cancel at least 10 days before your booking and we refund you in full, no questions asked.

To cancel, message us on WhatsApp at +65 9776 8025 or email hello@guildhall.sg with your booking reference. Refunds go back to the card or account you paid with and typically arrive within a few business days.

Less than 10 days before

Bookings cancelled less than 10 days before are not automatically refundable: by then your seat, table or room has been held for you. If something has come up, reach out and we'll see what we can do.

Late arrivals & no-shows

We hold your seat for 15 minutes past the session start time. We don't offer swaps to a different session.

DM Course

DM Course students may defer their remaining sessions to the next cohort instead of refunding.

Shop purchases

Books, miniatures, dice and card games can be returned within 30 days of purchase if they are unused, in the condition you received them, and in their original packaging (shrink-wrap intact for sealed items). Bring the item to the store or WhatsApp us with your order reference first.

Sale items are final and cannot be returned. Items with obvious signs of use, or that are damaged or missing parts for reasons not due to us, may only be partly refunded.

If something arrives damaged or defective, tell us within 7 days and we will replace it or refund you in full, including any delivery fee.

Approved refunds go back to your original payment method. For delivered orders, the cost of sending an item back is yours unless it was our mistake.